MSA National Appoints Chief Operating Officer

MSA National today announced the appointment of Ms Marjana Cvetanoska as Chief Operating Officer effective from the 22 May 2017.

Managing Director, Sam Makhoul said that a key priority for MSA in 2017 is to continue to drive digital transformational solutions for our clients and to cement MSA Nationals position as an innovative, industry leading provider of legal services to the financial services industry.


News Flash: Does Remote VOI pass the Reasonable Steps test?

VOI rules require that mortgage brokers take reasonable steps to verify the identity of their clients.

What constitutes reasonable steps is dependent on the circumstances of each individual case. However, in Schedule 8 of its Model Participation Rules, ARNECC sets out a Verification of Identity Standard, which if followed is deemed to constitute reasonable steps (Rule 6.5.6). The VOI Standard requires:


MSA leads the Digital Revolution

Lenders that partner with MSA have happier customers. Our legendary service is fast, professional and famously friendly. And now we are delivering our clients an end-to-end digital solution that is beautiful and simple.

From our mobile VOI App through to digital loan documentation, MSA’s Sign2Settle technology allows for seamless integration with DocuSign and PEXA that delivers an unrivalled end-to-end solution without touching a single piece of paper. Click below for more information.

NEWGen Digital Documents

What people are saying about us...

We love what our customers have to say about us, below are just a few of the great comments we get everyday.



"Brokers & Lenders who partner with MSA have happier Customers"