New Generation Digital Documents

MSA has always been an innovative disruptor in the mortgage industry.

New Genration Digital Documents

And on the 3rd October 2016 we became one of the first major outsourced service providers in Australia to go live with its New Generation e-Sign solution.

Now the complete home loan pack including the contract, mortgage and direct debit form can be sent to the customer at the click of a mouse, signed at the click of a mouse and sent back to MSA instantly. No paper. No delays.

Customers can sign their mortgage documents anywhere in the world. No more snail mail delays and express post costs. No chance of signing errors or documents being missed. Plus we have complete online visibility and tracking, which makes it easy to provide telephone support.

Truly Revolutionary!

We have integrated MSA’s own digital solution with DocuSign’s makes it efficient, fast and secure. It provides a beautiful experience for the customer. It is simple to use and so intuitive. Customers and brokers love it.

Coupled with our Sign2Settle technology integration with PEXA, we are now providing an end-to-end digital solution that delivers best practice.”


Paper Problems Digital Solution
cross Collating Errors cross Eliminated
cross Dispatch Time: 1-4 cross Instant
cross Lost, Delayed, Damaged cross Eliminated
cross No Visibility cross Online Tracking
cross In-Person Signing cross Anywhere in the World
cross Doc not witnessed cross Eliminated
cross Errors in Signing cross Eliminated
cross Direct Debit Forms Incomplete cross Eliminated

"Brokers & Lenders who partner with MSA have happier Customers"