Customer Service - Residential Mortgage Settlements

About the Opportunity

As a Mortgage Settlement Coordinator, you will prepare, process and coordinate residential mortgage settlements on behalf of the lender.

Throughout the process you will work closely, with our panel of lenders, Brokers, Solicitors and Conveyances, providing the highest level of customer service to all.

This role contributes to our strategy of helping borrowers to achieve their property ownership goals. More specifically this role will see you:

• Communicating via email and phone to key stakeholders such as Mortgage Brokers, Borrowers' Solicitors and major Australian banks;
• Data entry using in house and lender systems;
• Creating and checking mortgage documentation;
• Managing the disbursement of funds;.
• Managing PEXA workspaces;
• Completing general file management duties;

About you

We are seeking people with experience within the mortgage / financial services sector who have a willingness to learn and a positive attitude.

In addition our ideal candidates will have the following demonstrated skills and experience;

• Very high attention to detail
• Excellent communication skills
• Ability to establish and maintain relationships
• Basic computer skills
• Strong problem solving skills
• High volume data entry.
• Mortgage / financial services experience.
• Phone based customer service.

About us

MSA National is a leading provider of Mortgage Processing Services to multiple distribution channels and models including Broker, Customer direct, banks, online banks, non-banks, fintechs, funders, mortgage managers and originators.

MSA National has over 30 years experience in delivery outstanding service and innovative solutions, our client centric and service oriented culture coupled with our mantra of “Think Nationally and Act Locally” has allowed us to develop strong long term relationships with local, regional and national clients.

 

General Guidelines 

All enquiries will be treated in the strictest confidence. Only shortlisted candidates will be contacted.

 

The application form will include these questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How would you rate your English language skills?