Mortgage - Data Entry, Customer Service, Loan Processing

About the Opportunity

Due to continued growth and new client acquisition we have a variety of roles available across the organisation.

As a valued member of our team you will have the opportunity to actively assist people achieve their home ownership goals, by delivering pro-active, empathetic customer service.

Your daily activities will vary in accordance with your role, tasks may include one or more of the following;

• High volume data entry using in house systems;
• Printing, collating, faxing;
• Opening new instructions from Lenders;
• Matching documentation for Lenders;
• Checking mortgage documentation;
• On line searches;
• Communicating via email and phone to key stakeholders such as Mortgage Brokers, Borrowers' Solicitors and major Australian banks;
• Managing PEXA workspaces;
• Responding to PEXA conversations;
• General file management duties;

About you

We are looking for people with experience within the mortgage / financial services sector who have a willingness to learn and a positive attitude.

In addition our ideal candidates will have the following demonstrated skills and experience;

• Very high attention to detail
• Excellent communication skills
• Basic computer skills
• Working knowledge of the PEXA platform.
• Strong problem solving skills
• High volume data entry.
• Mortgage / financial services.
• Phone based customer service.

About us

MSA National is an Australian Law Firm with over 30 years' experience in the mortgage industry with offices in each State Capital, specialising exclusively in Mortgage Processing Services to multiple distribution channels and models including Broker, Customer direct, Banks, Online Banks, Non-Banks, FinTechs, Funders, Mortgage Managers and Originators.

Recognised as an innovative industry leader, we are;

• the first lender law firm with e- sign technology;
• the first and only law firm with CX customised video solutions;
• first and only law firm with a verification of identity app

 

General Guidelines 

All enquiries will be treated in the strictest confidence. Only shortlisted candidates will be contacted.

 

The application form will include these questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have data entry experience?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How would you rate your English language skills?